Hearing critical feedback is not easy. It can hurt and not only because of any harshness in the delivery. Often, the difficulty we face in handling critical feedback lies in the fact that the feedback is at least partially true. If it were absurd, it wouldn’t trouble us.
Some comments about critical feedback
- Just because feedback is delivered in a critical, exaggerated, or hostile manner doesn’t mean it doesn’t contain a kernel of truth —or maybe a lot of truth.
- On the other hand, it could be a projection of the person’s own issues onto you, with nothing to do with your own actions or behaviours.
- And even when delivered skilfully, feedback might still be exaggerated, or partially or wholly invalid.
Hearing critical feedback requires at least two skills: the ability to respond to the person in a way that doesn’t make things worse, and listening for the kernel of truth in what they say and finding ways to check it out objectively.
Courtesy: http://www.selba.org/EngTaster/Social/Communication/RespToCriticFeedback.html
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